1Win Self-Exclusion Policy - A Commitment to Responsible Gaming

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Verified and updated: 09 December, 2024

1Win prioritizes responsible gambling and offers a self-exclusion policy for users who want to take a break from gaming. 1Win allows players to voluntarily opt for temporary or permanent exclusion from the platform, helping those who may be facing gambling-related challenges to stay in control.

Requesting Self-Exclusion at 1Win

Users at 1Win can initiate self-exclusion by contacting customer support. The available exclusion periods are flexible, offering choices such as 1, 3, 6, or 12 months. For those seeking a more permanent solution, a permanent self-exclusion option is also available. This measure is designed to give players a cooling-off period during which they won’t have access to their account or be able to place any bets.

Once you opt for self-exclusion, you won’t be able to log into your account or make withdrawals for a designated period, typically a minimum of 72 hours. However, any pre-existing bets made before the exclusion takes effect will remain valid and will be settled according to their outcomes. After the self-exclusion period has passed, eligible bets can still be cashed out, and winnings from those bets will be credited to your account.

What Happens During Self-Exclusion?

While your account is in self-exclusion, you are prevented from logging in or placing any bets. It’s important to understand that during this time, any attempts to access the platform, deposit funds, or create new accounts are against 1Win’s policies. The goal of self-exclusion is to create a barrier between you and gambling activities, giving you time to reassess your gaming habits without external temptation.

1Win also highlights that users cannot revoke or shorten the self-exclusion period once it has been initiated. This ensures the process is taken seriously, and players remain committed to their decision to step away from gaming for the agreed time. If you feel you need an extended break, you can reach out to 1Win’s support team to lengthen the self-exclusion term beyond the original timeframe.

Reinstating Your Account After Self-Exclusion

Like other responsible gaming policies, 1Win emphasizes that self-exclusion is a voluntary step taken by the player. During the exclusion period, the player agrees not to create new accounts, deposit money, or attempt to gamble on the platform. This is part of the player’s responsibility, and 1Win will not be held accountable for any financial losses or decisions the player makes during this time. It’s a safeguard for those who feel they may be struggling to maintain a healthy balance between gambling and other life activities.

Additional Support and Help

For players who might need additional assistance, 1Win encourages them to seek help from third-party organizations that specialize in gambling addiction and provide support. Responsible gambling is a key focus of 1Win, and the platform’s self-exclusion tool is part of a broader effort to offer players ways to stay in control of their habits.

Key Points:

  • Self-exclusion periods are available for 1, 3, 6, or 12 months, with a permanent option also available.
  • Once self-excluded, you cannot access your account or place bets for a minimum of 72 hours.
  • Pre-existing bets are still valid and will be settled according to official outcomes.
  • You can extend your self-exclusion by contacting customer support.
  • After the exclusion period, you must contact support to reinstate your account.
  • During the exclusion period, creating new accounts or attempting to gamble is prohibited.
  • Self-exclusion is a voluntary action that the user takes, and 1Win is not responsible for financial losses during this period.

Conclusion

1Win’s self-exclusion policy provides a well-structured and responsible approach to helping users manage their gaming habits. By allowing players to step away for various periods, the platform fosters a safe environment where users can take breaks when necessary. Additionally, the process is designed to give players full control over their gambling experience, helping ensure they don’t fall into unhealthy patterns.