Privacy Policy of 1Win India

Definition of Personal Data

Personal Data refers to information that can identify you, such as your name, email address, phone number, payment details, betting history, or customer support inquiries. If your identity cannot be established (e.g., anonymized data), this policy does not apply.

Personal data can be broadly categorized into:

1. Identifiable Information: This includes details such as your full name, address, email, and phone number. These are used for account creation and verification purposes.
2. Sensitive Information: This includes data like financial details and verification documents (e.g., passport or government-issued IDs) to ensure compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
3. Activity Data: Information about your activities on the platform, such as betting history, account transactions, and login/logout times.
4. Technical Data: Details like IP addresses, browser settings, and device information to monitor and improve the platform’s performance.

This policy is subject to updates. Major changes will be communicated via notifications on the website or by email.

Data Collection Methods

1Win India collects personal data through several methods, ensuring transparency and compliance. The methods include:

1. Data Provided Directly by Users

When registering, verifying your identity, or contacting customer support, you may be asked to provide personal details. This data includes:

• Registration Information: Full name, date of birth, and contact details like email and phone number.
• Verification Data: Scanned copies of government-issued identification (e.g., Aadhar card, passport) for identity confirmation.
• Payment Details: Bank account numbers, credit/debit card details, or e-wallet information for deposits and withdrawals.
• Communication Records: Details provided during customer support interactions.

2. Data Collected Automatically

The platform also collects data automatically using cookies, system logs, and third-party tools. Examples include:

• Technical Data: Device type, operating system, browser type, and IP address.
• Usage Patterns: Clickstream data, navigation patterns, and time spent on different pages.
• Location Data: Approximate location derived from your IP address to ensure compliance with regional regulations.

Cookies and analytics tools like Google Analytics are used to enhance user experience and optimize the platform. Users can manage their cookie preferences through browser settings.

3. Data from Third Parties

In some cases, 1Win may receive user data from third-party sources, such as:

• Payment Providers: To process transactions and resolve payment-related issues.
• Verification Agencies: To validate user identities and prevent fraud.
• Marketing Partners: Data shared by affiliates or advertising networks to track referrals and promotional activities.
• Public Databases: To cross-verify user information and prevent misuse of services.

Legal Basis for Processing Personal Data

The company processes personal data only when it has legal grounds to do so. These grounds include:

1. Contractual Necessity: To fulfill obligations under agreements, including account management, transaction processing, and service delivery.
2. Legal Obligations: Compliance with laws such as anti-money laundering regulations, responsible gaming requirements, and tax reporting.
3. Legitimate Interests: For purposes such as improving services, securing the platform, and analyzing user behavior.
4. User Consent: For activities like marketing and promotional communication, when explicit permission is given by the user.

Use of Personal Data

Personal data collected by 1Win India is used for the following purposes:

1. Account Management

• Account Creation: Setting up and managing user accounts.
• Verification: Ensuring that users meet the eligibility criteria based on age, location, and identity.
• Account Customization: Tailoring user experiences by remembering preferences and settings.

2. Compliance with Legal Obligations

• Regulatory Adherence: Meeting the requirements of gaming regulations and reporting suspicious activities.
• Fraud Prevention: Identifying and mitigating potential fraud, money laundering, or other illegal activities.

3. Service Enhancement

• User Experience: Analyzing user behavior to improve website navigation, functionality, and overall satisfaction.
• Feature Development: Developing new features and improving existing ones based on user feedback and data analysis.

4. Security and Fraud Prevention

• Risk Management: Monitoring user activity for unusual patterns that may indicate fraud.
• System Integrity: Protecting the platform from cyber threats through regular security updates and monitoring.

5. Customer Support

• Issue Resolution: Addressing technical, account, or payment-related issues.
• Feedback Analysis: Using customer inquiries and feedback to improve services.

6. Marketing and Communication

• Promotional Activities: Sending information about updates, bonuses, promotions, and events (with user consent).
• User Engagement: Personalized marketing based on user preferences and activity.

Data Sharing

1Win India ensures that personal data is shared responsibly and only when necessary. Sharing occurs under the following circumstances:

1. Group Companies: Data may be shared with affiliated companies for operational or administrative purposes.
2. Third-Party Service Providers: Trusted partners who assist with payment processing, website hosting, or marketing campaigns may receive relevant user data.
3. Regulatory Authorities: Personal data is shared with law enforcement or regulatory bodies to comply with legal obligations.
4. Partners and Referrers: Data may be shared with marketing affiliates or partners, but only with user consent.

All third parties are required to adhere to strict data protection standards and are prohibited from using personal data for unauthorized purposes.

International Data Transfers

1Win operates globally, and data may be processed in countries outside the user’s residence. These transfers occur under the following conditions:

• Adequate Safeguards: Implementation of safeguards like standard contractual clauses or data protection agreements.
• Compliance with Local Laws: Adherence to regional data protection regulations, such as GDPR for users in the European Economic Area (EEA).

Users can request information about the location of their data and the safeguards in place by contacting customer support.

Security Measures

1Win takes robust measures to secure personal data against unauthorized access, loss, or misuse. Security practices include:

1. Encryption: Personal data is encrypted using industry standards like TLS during transmission and storage.
2. Access Control: Only authorized personnel have access to sensitive information, with regular audits to ensure compliance.
3. Network Security: Firewalls, intrusion detection systems, and other security technologies are used to protect servers and data.
4. Secure Data Centers: Servers are housed in facilities with physical and electronic safeguards, including 24/7 monitoring and access control.
5. Security Monitoring: The platform is continuously monitored for vulnerabilities and potential threats.
6. Regular Audits: Independent audits are conducted to assess and improve security measures.

Data Retention

1Win retains personal data for as long as necessary to fulfill operational, legal, or regulatory purposes. Retention periods include:

• Active Accounts: Data is retained as long as the account remains active.
• Regulatory Requirements: Certain information is stored for up to five years after account closure to comply with legal obligations.
• Anonymized Data: Non-identifiable data may be stored indefinitely for analytical and statistical purposes.

Users can request the deletion of their data under specific conditions by contacting customer support.

User Rights

1Win respects the rights of its users regarding their personal data. These rights include:

1. Access: Users can request copies of their personal data held by 1Win.
2. Correction: Users can update or correct inaccurate information.
3. Deletion: Users can request the deletion of their personal data under certain conditions, such as withdrawal of consent.
4. Restriction: Users can limit the processing of their data in specific scenarios.
5. Objection: Users can object to data processing for legitimate interests or marketing purposes.
6. Portability: Users can request a machine-readable copy of their personal data for transfer to another service.
7. Complaint: Users can file complaints with local data protection authorities if they believe their rights have been violated.

To exercise these rights, users may contact [email protected]. The company aims to respond to all requests within 30 days.

Google Analytics

1Win uses Google Analytics to collect website usage statistics, such as:

• Pages Visited: Tracking the pages users visit and their navigation patterns.
• Duration of Visits: Measuring the time spent on specific pages or sections.
• Referral Sources: Identifying how users arrive at the platform (e.g., search engines, ads).

Google Analytics complies with its privacy policy and does not collect personally identifiable information. Users can disable cookies in their browser settings to opt out of tracking.

Commitment to Privacy

1Win is committed to maintaining user privacy by adhering to applicable laws and implementing robust data protection measures. Users are encouraged to review this policy periodically to stay informed about any updates.For further inquiries or concerns, users can contact the support team at [email protected].