1Win FAQ

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Verified and updated: 19 December, 2024

Whether you are an experienced player or just discovering the online gambling features, 1Win is designed for your convenience. The FAQ section answers frequently asked questions about account operation, promotions, games, money transactions, and other features to make your experience as comfortable as possible.

Account

How to create an account on 1Win?

Click the registration button, fill in the required information and follow the instructions to complete the registration. You can create an account with two users – Quick and via Social Media.

What if I forgot my password?

Click on the “Forgot Password?” link on the login page, enter your email, and follow the instructions to reset your password.

Can I change the email address I provided during registration?

Yes, contact support with your user ID, current email, and new email to update your details.

How do I verify my account?

If you receive a verification request, you will need to send photos of your ID. This can be a passport or driver’s license.

Can I have multiple accounts?

No, multiple accounts are prohibited by the rules. If you have problems with access, please contact support.

Information about promotions

What promotions are available for new users?

New users can get a 500% welcome bonus on their first deposit. Please see the Promotions and Bonuses page for details.

How to get the bonus?

Bonuses are credited automatically when conditions are met, such as depositing a certain amount.

Are there regular promotions for regular players?

Yes, 1Win offers weekly bonuses, cashback, and free spins.

What is a multi-betting bonus?

This is a bonus that increases your winnings when betting on more than one event. The more events, the higher the bonus.

Do bonuses have wagering requirements?

Yes, bonuses must be wagered according to the terms and conditions before withdrawal.

Information about games

What games are available at 1Win?

We have slots, live dealer games, table games, crash games, and more. In total, 1Win has over 12,000 games.

Can I play in demo mode?

Yes, most games are available in demo mode without the risk of losing real money.

Are the games on the platform fair?

Yes, all games are tested for fairness and use certified random number generators (RNG).

Can I play on mobile devices?

Of course! 1Win is fully optimized for mobile browsers. You can also download the mobile app for free.

How do I access live dealer games?

Go to the Live Casino section, select a game, and start playing with real dealers in real-time.

Can I set limits on games?

Yes, use the responsible gaming tools in your account to set limits.

Monetary transactions

What payment methods are supported?

1Win accepts bank cards, e-wallets, wire transfers, and cryptocurrency.

How fast are deposits processed?

Deposits are usually processed instantly, but in some cases, it may take a few minutes.

How long does it take to withdraw funds?

On average, withdrawal times rarely exceed 30 minutes if you’ve had time to complete verification. In rare cases, withdrawals can take up to 48 hours.

Are there any transaction fees?

1Win does not charge transaction fees, but check the terms and conditions of your payment provider.

What is the minimum deposit amount?

The minimum deposit amount depends on the payment method but is usually around INR 300 for most methods.

Can I cancel a withdrawal request?

Yes, if the request has not been processed yet, you can cancel it in the account menu.

Additional information

Does 1Win have a license?

Yes, 1Win operates under a valid Curacao 8048/JAZ license, which guarantees safety and security.

How do I contact the support team?

You can use live chat or email. Specialists work around the clock and will be able to help you quickly.

Can I play from India?

Yes, of course. Users over 18 years of age from India can bet or play casino games legally at Mostbet.

Does 1Win have a mobile app?

Yes, the app is available for Android and iOS. Download it from our website.

What responsible gambling tools are available?

1Win offers self-exclusion, deposit limits, and game time management.